Returns

We want to make sure you love our products, and we strive to deliver the highest possible quality at all times. If there’s a quality issue, print error, or similar problem, we’ll gladly offer a replacement or a refund.

To ensure a quick resolution, please email us at dzzylabs@proton.me with clear photos of the product. Place the item on a flat, well-lit surface, and make sure the issue is clearly visible in the images.

As all products are made to order, we do not accept general returns (e.g. for size, preference, or change of mind). Please read below for more details.

Cancellations

All of our products are made to order, just for you. If you wish to cancel your order, please use the link provided in your confirmation email.

Alternatively, you can visit our Contact page and fill out the form with the following details:  
- Full Name  
- Email Address  
- Order Number  

Note: If your order has already entered production, we may not be able to cancel it.

Damaged or Quality Issues

For the fastest resolution, include a clear photograph that shows the damaged area or quality issue—ideally on a flat, well-lit surface. Be sure to show any tags and the specific error clearly. Also include your order number in the email.

Send all issue reports to dzzylabs@proton.me.

Refund Policy

Product Orders & Cancellations

Because our products are made to order, we do not issue refunds, returns, or exchanges unless there is a verifiable quality issue. To qualify for a refund or replacement, please provide a photograph that clearly shows the problem.

Refund Timelines  
- PayPal: Refunds will appear in your PayPal balance within 24 business hours.  
- Credit/Debit Card: Refunds typically appear in your account within 7–10 business days, depending on your bank.

Accepted Payment Methods

We accept the following payment methods:  
- Credit/Debit Cards  
- PayPal  
- Google Pay  
- Apple Pay

International Orders

Will I have to pay additional taxes or customs fees if I’m outside Germany?  
International orders may be subject to import taxes, duties, and customs fees. These charges vary by country and are not included in your purchase total at checkout. For more information, please contact your local customs office.

If any such fees are applied by your country's customs authorities, you are responsible for paying them.

Got questions?

Click here to contact us directly — we're happy to help!
Prefer chatting over email? Reach out on Instagram: @DzzyLab.