Returns
We want to make sure you love our products, and we strive to deliver the highest possible quality at all times. If there’s a quality issue, print error, or similar problem, we’ll gladly offer a replacement or a refund.
To ensure a quick resolution, please email us at dzzylabs@proton.me with clear photos of the product. Place the item on a flat, well-lit surface, and make sure the issue is clearly visible in the images.
As all products are made to order, we do not accept general returns (e.g. for size, preference, or change of mind). Please read below for more details.
Cancellations
All of our products are made to order, just for you. If you wish to cancel your order, please use the link provided in your confirmation email.
Alternatively, you can visit our Contact page and fill out the form with the following details:
- Full Name
- Email Address
- Order Number
Note: If your order has already entered production, we may not be able to cancel it.
Damaged or Quality Issues
For the fastest resolution, include a clear photograph that shows the damaged area or quality issue—ideally on a flat, well-lit surface. Be sure to show any tags and the specific error clearly. Also include your order number in the email.
Send all issue reports to dzzylabs@proton.me.
Refund Policy
Product Orders & Cancellations
Because our products are made to order, we do not issue refunds, returns, or exchanges unless there is a verifiable quality issue. To qualify for a refund or replacement, please provide a photograph that clearly shows the problem.
Refund Timelines
- PayPal: Refunds will appear in your PayPal balance within 24 business hours.
- Credit/Debit Card: Refunds typically appear in your account within 7–10 business days, depending on your bank.
Accepted Payment Methods
We accept the following payment methods:
- Credit/Debit Cards
- PayPal
- Google Pay
- Apple Pay
International Orders
Will I have to pay additional taxes or customs fees if I’m outside Germany?
International orders may be subject to import taxes, duties, and customs fees. These charges vary by country and are not included in your purchase total at checkout. For more information, please contact your local customs office.
If any such fees are applied by your country's customs authorities, you are responsible for paying them.
Returns & FAQ
We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at oliver-yvn-shop@support.fourthwall.com. This quick and simple step will help us provide a speedy resolution.
Because products are made to order, we do not accept general returns or sizing-related returns.
Please read below for more details:
CANCELLATIONS
Product Orders Cancellation Policy
All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.
Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.
Donations and Tips Cancellation Policy
Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it.
Membership Subscriptions Cancellation Policy
You can cancel your membership at any time via your profile settings page. Please note that cancellations will take effect after your current membership subscription period ends. There is no refund or cancellation for the current membership subscription period.
DAMAGED/QUALITY ISSUES
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
Please email us with these details at oliver-yvn-shop@support.fourthwall.com
REFUNDS POLICIES
Product Orders Cancellation Policy
Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
Donations and Tips Cancellation Policy
Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips.
Membership Subscriptions Cancellation Policy
Membership subscriptions are non-refundable. You can always cancel your membership at any time, and this cancellation will take effect at the end of your membership subscription period. There is no refund for the current membership subscription period that is ongoing.
Locked Messages Refund Policy
Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at oliver-yvn-shop@support.fourthwall.com. We’ll be happy to troubleshoot the problem and find a resolution for you.
ACCEPTED PAYMENT METHODS
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.
INTERNATIONAL ORDERS
WILL I HAVE TO PAY ANY ADDITIONAL TAXES ON MY ORDER IF I’M LOCATED OUTSIDE OF THE US?
International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.
Merchant of record
Orders are handled by our online reseller and Merchant of Record, fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service
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